When a customer shouts rudely at you, you should ____.

When a parent is evaluating the assets of a potential subsidiary, certain intangible assets can be recognised separately from goodwill, even though they have not been recognised in the subsidiary’s own statement of financial position.
Which of the following is an example of an intangible asset of the subsidiary which may be recognised separately from goodwill when preparing consolidated financial statements？
A、A new research project which the subsidiary has correctly expensed to profit or loss but the directors of the parent have reliably assessed to have a substantial fair value
B、A global advertising campaign which was concluded in the previous financial year and from which benefits are expected to flow in the future
C、A contingent asset of the subsidiary from which the parent believes a flow of future economic benefits is possible
D、A customer list which the directors are unable to value reliably

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One of the things I am really fond of is the weekly shopping experience. I like toimag
One of the things I am really fond of is the weekly shopping experience. I like to
imagine pushing the trolley slowly around the supermarket and taking anything that
interests me. But my experience is not always so exciting. First it is difficult to get
a shopping trolley. Carefully designed not only to hold all shapes and sizes of
purchases, a single trolley is hard to get out of the line of trolley s where it is
parked. Often one needs the help of two strong men. The next lesson is that women never
follow a logical route when shopping. Your wife has disappeared before you know it.
After ten minutes of searching, when you finally find her in a far corner, she
enquires: “Where have you been all this time, dear？” Supermarket managers are sent on
courses to learn how to tempt the customers and persuade them to buy goods they do not
really need, at prices they are not able afford. As a newcomer, I am often taken in by
their clever techniques, as I take many goods off the shelves. But I am often
discouraged by my wife. “Put it back, dear.” “You’ve tried that before and didn’t
take to it.” “No, it’s too expensive.” After the week’s groceries have been
collected, the last trial is passing through the checkout counter. Never join the
shortest queue. It usually contains several shoppers who pay by writing out a personal
cheque and who wait until all their purchases have been totaled up before beginning a
mad search through their handbags for their cheque books. When the book is found, the
customer never knows the date, asks again for the forgotten total and forgets to put
the address on the back. Don’t be fooled, either, by thinking that this is the end of
the exercise. When the cheque has been carefully examined by the cashier, a bell rings
, and there is a further wait until a supervisor arrives to say that the cheque can be
accepted. Then it is our turn, and the checkout girl is so quick and efficient that we
don’t have time to get our own chequebook ready. But the people who are packing our
shopping are kind and give us friendly smiles When we come once more into the great
outside world, a broken egg is running down my trousers. I hear the voice of my wife
call out: “Oops, dear, mind the trolley.” Shopping!
1. How often does the author go shopping？
A. every day
B. every week
C. every month
D. every year
2. The author does not find his shopping experience always ______.
A. exciting
B. useful
C. embarrassing
D. time-consuming
3.The last trial is ____________________________.
A. collecting groceries
B. passing through the checkout counter
C. having a rest
D. saying goodbye
4. Who comes to check whether the cheque can be accepted.
A. The supervisor
B. The manager
C. The salesgirl
D. The husband
5. When they come into the great outside world, the author finds that ______.
A. he can’t find the car
B. he can’t find his wife
C. a ten-dollar note on the ground
D. a broken egg is running down his trousers

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You may have the business qualifications（合格证明).You have an excellent record of good
You may have the business qualifications(合格证明).You have an excellent record of good education and work experience.However，without good business manners you will not succeed.Treating people with respect should be second nature to you.It helps you get on well with the people you work with and with your bosses.It always pays to be polite.Here are some tips to help improve your business manners.If you are behind schedule，remember to take the time to contact your next appointment so that the person you are due to meet is aware of the delay.If necessary，you should rearrange the meeting for a more convenient time.Try not to leave any caller on hold for too long.It is better to tell someone you will call back when you are free.Be sure to return calls as soon as you can.If you cannot return the call immediately，apologize(道歉)to the caller for the delay.Try to respond to letters within a set time.Keep a record of requests for reply within a certain time.Make a note in your diary of other deadlines(最后期限)for your work.If you are unable to respond quickly，write a short letter to the other person to explain the delay and tell him when you will reply.If you want to take a customer or a business friend out for lunch，you had better choose the restaurant and let your guest choose the time.You may think that you are not being paid as much as you should be.Do not discuss the matter with your colleagues.A good way is to contact an employment agency to find out the "going rate".Armed with this objective information，you can discuss your salary with your boss.
1. What does the author emphasize for a person's success in business？_____
A. Business qualifications.
B. An excellent record of education.
C. Work experience.
D. Business manners.
2. What does the author mean by saying "It pays to be polite"？_____
A. You must be paid more money to be polite.
B. You have to pay for your training to be polite.
C. To be polite will eventually benefit you.
D. Customers pay for your being polite.
3. The word "tip" used in sentence 4，paragraph 2，refers to _____.
A. a useful hint or idea
B. a pointed end of anything
C. a piece of secret information
D. a small amount of money given in return for a service
4. When you know you are going to be late for an appointment，you should _____.
A. inform. the person you're meeting of your delay
B. leave the person a message telling him not to wait long
C. tell the person to postpone the meeting
D. apologize for taking the other person's time
5. If you think you are underpaid，it is suggested that you _____.
A. go directly to your boss and discuss the matter frankly
B. ask your colleagues secretly how much they earn
C. go to an employment agent to look for another job
D. get objective information about the job market first

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customer服务员（）

KYC中的C代表CUSTOMER（）

The more the customer complained， _______ and more unpleasant the manager became。A. t
The more the customer complained， _______ and more unpleasant the manager became。
A. the ruder
B. more rude
C. the rudest
D. the rude

Why is control important to customer interactions？

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The customer ___________about the high prices of the hotel.

Perhaps the customer has（） his monthly statement and not paid the bill.

Describe e-business, customer service, and innovation strategies.

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In fighting the onslaught of computer viruses, what will be the challenges of managing a team of processionals and a group of customer "volunteers”？

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