阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
An annual report provides __1__ information about an organization.People read annual reports in different ways. Some even __2__ to start at the back and work their way to the beginning. It makes __3__ difference how you read them as long as you get the essential points of the business and its financial condition.However, there is a good way to solve these reports that is __4__ most efficient and most effective. You can’ t possibly go any further in your research __5__ knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.
（1）__1__

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。The houses we live
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The houses we live in are very {A. expensiveB、B. importantB、C. huge}. They keep us from being cold in the winter and hot in the summer. In the winter they keep out of the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us. When it rains, they keep us from getting wet.
Houses are also places {A. whichB、B. thatB、C. where} we feel safe. People can’t get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers {A. care forB、B. care aboutB、C. take care} their children there. The children play there. The family eat and sleep under the same roof.
Houses are different in many ways. They are made of different things. Some houses are made of wood. Some are made of stones. Sometimes more than one thing is used to make a house.
Houses come in different {A. placesB、B. sizesB、C. names}. Some houses have only one room. Some houses have more than one room. Big buildings found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment.
Houses are different in the ways they are {A. buildB、B. buildingB、C. built}. Houses in tropic countries can be lightly built. In places where it rains much of the time, houses must keep out the water.
take care (“注意”，“当心”，“留心”)

阅读理解：阅读下面的短文，根据文章内容从A.B.C 三个选项中选出一个最佳选项。
The old saying “practice makes perfect” applies to interviewing too.Conduct practice interviews with a friend or family member, and ask for their feedback. You can also record or videotape your responses __1__ you can review your answers and check your body language. Prepare answers to commonly __2__ interview questions. Doing so will help you analyze your background and qualifications for the position.Also prepare a list of questions you want to ask the interviewer.Remember, you aren' t __3__ trying to get the job - you are also interviewing the employer to assess __4__ this company and the position are a good fit for you. The more you practice, the more self-assured you will feel walking in to the interview. Your answers will feel natural, and interviewers will be impressed by your __5__ .
（1）__1__

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Stress around inte
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.
Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.
To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.
1. What often influences the stress around interviews according to the passage？ {A、B、C}
A. Interview process
B. Anxiety-provoking thoughts
C. Interviewers’ assumptions
2. Does one poor answer in an interview influence a candidate to get a job？ {A、B、C}
A. Yes.
B. No.
C. Not given.
3. Can imagining success help a candidate to lower levels of anxiety？ {A、B、C}
A. Yes.
B. No.
C. Not given.
4. How can we reduce our stress around interviews？ {A、B、C}
A. Breathe deeply
B. Meet friends
C. Have a big meal
5. When should we go to see a doctor according the author？ {A、B、C}
A. When we lose confidence in an interview.
B. When we find effective measures against anxiety round interview.
C. When we have too much stress around interview.

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
Successful events don' t just happen - they' re the result of __1__ .The __2__ the event, the bigger the plan. Just because Christian events are usually run by volunteers doesn' t mean you can get away with less planning. The more effort you put in beforehand, the more successful your event will be. Here are the key issues you need to think about when planning your event.
Choose an event people want to come to. You don' t want people coming to your event just because they' re supporting their church. You want them to come because they want to be there, because the event is so compelling they can' t afford to __3__ it. __4__ it' s a concert or teaching event, a visiting speaker or a drama production, make sure the content will __5__ the people you expect to be there……
（1）__1__

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。High－speed rail is
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
High-speed rail is a type of rail transport that operates significantly faster than traditional rail traffic, using an integrated system of specialized rolling stock and dedicated tracks. While there is no single standard that applies worldwide, new lines in excess of 250 km/hr and existing lines in excess of 200 km/hr are widely considered to be high-speed, with some extending the definition to include much lower speeds (e.g. 160 km/hr) in areas for which these speeds still represent significant improvements. The first such system began operations in Japan in 1964 and was widely known as the bullet train. High-speed trains normally operate on standard gauge tracks of continuously welded rail on grade-separated right-of-way that incorporates a large turning radius in its design.
Many countries have developed high-speed rail to connect major cities, including Austria , Belgium, China, France, Germany, Italy, Japan, Poland, Portugal, Russia, South Korea, Sweden, Taiwan, turkey, United Kingdom, United States and Uzbekistan. Only in Europe does HSR cross international borders. China has 16,000 km of HSR, accounting for 60 percent of the world’s total. While high-speed rail is usually designed for passenger travel, some high-speed systems also offer freight service.
1. High-speed rail is a type of rail transport that operates significantly {A、B、C} than traditional rail traffic.
A. faster
B. slower
C. as fast as
2. According to the passage, which of the following is true？ {A、B、C}
A. there is no single standard that applies worldwide.
B. there is a standard that applies worldwide
C. there are two standards that apply worldwide
3.When did the first such system widely known as the bullet train begin operations in Japan ？ {A、B、C}
A. in 1964
B. in 1966
C. in 1946
4. The underlined word “ freight” at the end of the paragraph means {A、B、C} .
A. military
B. cargo
C. health
5. The best title of this passage would be “ {A、B、C}”.
A. Traditional Rail Traffic
B. the Bullet Train
C. High-speed Rail

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。A business itinera
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
A business itinerary is written for business trips, which should include everything from travel arrangements to hotel information and business meetings.
Give travel arrangements in detail. The travel arrangements should include phone numbers, directions, departure time, where to check in, taxi information and the address of any planned stop.
Provide complete hotel information. This includes the room number, directions to the hotel, check-in and checkout times, as well as information about any services the hotel provides.
List information for any meetings you are going to attend. It includes the name of the organization, time, address, and a contact name and number. Remember to write down any special information you may need to bring to each meeting. It can help prevent you from forgetting something important, such as presentations, sample products or contracts.
Write a suggested restaurant list that gives several choices for lunch and dinner. Select restaurants near where you will be attending meetings or stopping.
1. What is a business itinerary written for？ {A、B、C}
A. Business contact.
B. Business meetings.
C. Business trips.
2. What does the underlined word“stop”mean？ {A、B、C}
A. The act of stopping something.
B. A brief stay in the course of a journey.
C. The event of something ending.
3. What can help prevent you from forgetting something important？ {A、B、C}
A. To write down any special information.
B. Just to remember it.
C. To ask your secretary to remind you.
4. What does meeting information include？ {A、B、C}
A. Phone numbers, directions, departure time, where to check in, taxi information.
B. Room number, directions to the hotel, check-in and checkout times.
C. The name of organization, time, address, and a contact name and number.
5. Which statement is TRUE according to the passage？ {A、B、C}
A. It's unnecessary to include detailed information in a business itinerary.
B. Complete hotel information should be provided.
C. You can select any restaurants without considering its location.

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。London's River
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
London's River Thames has twenty-seven bridges. But Tower Bridge, the first bridge over the Thames as you travel to London from the sea, is the most famous of them all. What makes Tower Bridge so exciting？ Why do visitors come from all over the world to see it？
The thing that is surprising about Tower Bridge is that it is open in the middle. It does this to let the big ships through to the Pool of London. If you are lucky enough to see the bridge with its two opening arms high in the air, you will never forget it.
On its north side stands the Tower of London itself. Although they look the same age, the Tower is almost a thousand years old, and Tower Bridge is only about one hundred, it was built in the 1890s. By1850, everyone agreed that a bridge across the Thames near the Tower was most necessary. But the designers argued about the new bridge for another thirtyyears. This took so long because they had two big problems.
l. Tower Bridge is {A、B、C}.
A. about one thousand years old
B. the oldest and the most famous bridge in London
C. the first one you can see when you go from the sea to London
2. The Tower of London is {A、B、C}.
A. across from the Thames
B. on the north of Tower Bridge
C. in the middle of Tower Bridge
3. Which of the following is NOT true according to the passage？ {A、B、C}
A. You can see the bridge with its two opening arms high in the air at anytime.
B. By 1850 everybody thought it most necessary to have a bridge built across the Thames near the Tower.
C. It took the designers thirty years to argue about the bridge before it was built.
4. Why is the bridge open in the middle？ {A、B、C}
A. To make it special.
B. To attract (吸引) more people from the world to see it.
C. To let the big ship through to the Pool of London.
5. How long was the Tower Bridge built？ {A、B、C}
A. A thousand years.
B. A hundred years.
C. Five thousand years.

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。A work plan is an
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
A work plan is an important tool to tell what tasks to do, when to finish, who to take, where to go and how to get there. The work plan organizes your task with a timetable of what, when and how a job needs to be done. Within the team, a work plan can tell each member what is being done and why.
A work plan sets objectives. The clear objectives can help the process of planning, developing and managing a project. Through the work plan, the team leader is able to identify the tasks at hand, the deadlines for completion, and the responsible parties for effective management.
An effective work plan can show you whether your project is being carried according to the timetable.If everything is going on well, just keep on following the plan.The schedule should be flexible. It can be changed for more realistic timelines when meeting any problems.
1. Which of the following statements is not mentioned in the passage？{A、B、C}
A. A work plan keeps people informed.
B. A work plan helps cut down expenses.
C. A work plan is important in planning and management.
2. What can the clear objectives help？{A、B、C}
A. It can help each member know what is being done and why.
B. It can help the team leader with effective management.
C. It can help the process of planning, developing and managing a project.
3. What does the underlined word “deadlines” mean？{A、B、C}
A. duration
B. death time
C. the point in time at which something must be completed
4. Which of the following statements is true according to the passage？{A、B、C}
A. When meeting any problems you can change your plan for more realistic timelines.
B. When meeting any problems you should not change your plan.
C. When meeting any problems you can give up your plan.
5. The best title for the passage would be {A、B、C}.
A. The importance of clear objectives
B. The importance of a work plan
C. The importance of team work

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt’ s house, and he brought it back home with him. Mary loved it and immediately tried to play it.After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin.One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn’ t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gaveher the violin----she called it the Erio Sound.
（1）Mary’ s father ____.