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听力原文：Whom are you calling for？（A) Please tell him Mr. Patterson phoned.（B) I'm sorry,
听力原文：Whom are you calling for？
(A) Please tell him Mr. Patterson phoned.
(B) I'm sorry, but she can't come to the phone right now.
(C) I would like to speak with Mr. Donaldson.
(14)
A．
B．
C．
请帮忙给出正确答案和分析，谢谢！
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更多“听力原文：Whom are you calling for？（A) Please tell him Mr. Patterson phoned……”相关的问题
第1题
酒店工作人员询问客人预订房间类型时， 应该说()。
A、What kind of rooms would you prefer?
B、Can I help you with anything else?
C、Whom is booking for, please?
第2题
－－ _________？－－This is Mr Smith speaking now.A.Who are youB.Who is thatC.Who are you ca
-- _________？
--This is Mr Smith speaking now.
A.Who are you
B.Who is that
C.Who are you calling
D.What do you want to say
-- _________？
--This is Mr Smith speaking now.
A.Who are you
B.Who is that
C.Who are you calling
D.What do you want to say
第4题
阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A、staff members
B、company managers
C、those who accompany them
第7题
There are 50 students in this class, () are working hard.
A、most of them
B、most of whom
C、most of which
D、and most of whom
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