阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。If you take the fo

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

If you take the following steps, you can make a satisfactory annual report. And your boss and other supporters will be impressed.

DEFINING YOUR ACCOMPLISHMENTS. What difference did you make？ What has changed in your community or field because of your work over the past year？ Take all of your activities over the last 12 months and divide them into three to five major accomplishments.

LESS IS MOREA、BE SELECTIVE. If you include everything, the annual report becomes cluttered with information. You should think about what you want to focus on, and then select statistics to represent that and highlight key achievements with photos, or case studies, etc.

ADDING VISUALS AND CHARTSA、Visuals and charts can reduce the need for texts and details. And they will make the report more attractive. It’s great if you produce a full-color publication with lots of nice photography. Of course, it will depend on your resources.

A STRONG CALL TO ACTIONA、A strong call to action at the end of your report will impress the readers deeply. Make it clear what you’d like your readers to do once they’ve read it.

1. Do you have to gather all the information since you entered the company before writing the annual report？ {A、B、C}

A. Yes.

B. No.

C. Not given.

2. Is it reasonable to include everything of the company in order to make the annual report informative？ {A、B、C}

A. Yes.

B. No.

C. Not given.

3. What does the underlined phrase “Less is more” mean？ {A、B、C}

A. Using fewer words, making fewer parts, and so on, is simpler, and more efficient than the opposite.

B. The fewer, the better.

C. The more, the better.

4. Which is NOT TURE for the functions of the visuals and charts？ {A、B、C}

A. They can reduce the need for texts and details.

B. They can make the report more attractive.

C. They can make the report harder to be understood.

5. How many steps should you take to make your report impressive？ {A、B、C}

A. Five

B. Three

C. Four

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
An annual report provides __1__ information about an organization.People read annual reports in different ways. Some even __2__ to start at the back and work their way to the beginning. It makes __3__ difference how you read them as long as you get the essential points of the business and its financial condition.However, there is a good way to solve these reports that is __4__ most efficient and most effective. You can’ t possibly go any further in your research __5__ knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.
（1）__1__

阅读理解：阅读下面的短文，根据文章内容从A.B.C 三个选项中选出一个最佳选项。
The old saying “practice makes perfect” applies to interviewing too.Conduct practice interviews with a friend or family member, and ask for their feedback. You can also record or videotape your responses __1__ you can review your answers and check your body language. Prepare answers to commonly __2__ interview questions. Doing so will help you analyze your background and qualifications for the position.Also prepare a list of questions you want to ask the interviewer.Remember, you aren' t __3__ trying to get the job - you are also interviewing the employer to assess __4__ this company and the position are a good fit for you. The more you practice, the more self-assured you will feel walking in to the interview. Your answers will feel natural, and interviewers will be impressed by your __5__ .
（1）__1__

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
Successful events don' t just happen - they' re the result of __1__ .The __2__ the event, the bigger the plan. Just because Christian events are usually run by volunteers doesn' t mean you can get away with less planning. The more effort you put in beforehand, the more successful your event will be. Here are the key issues you need to think about when planning your event.
Choose an event people want to come to. You don' t want people coming to your event just because they' re supporting their church. You want them to come because they want to be there, because the event is so compelling they can' t afford to __3__ it. __4__ it' s a concert or teaching event, a visiting speaker or a drama production, make sure the content will __5__ the people you expect to be there……
（1）__1__

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。A work plan is an
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
A work plan is an important tool to tell what tasks to do, when to finish, who to take, where to go and how to get there. The work plan organizes your task with a timetable of what, when and how a job needs to be done. Within the team, a work plan can tell each member what is being done and why.
A work plan sets objectives. The clear objectives can help the process of planning, developing and managing a project. Through the work plan, the team leader is able to identify the tasks at hand, the deadlines for completion, and the responsible parties for effective management.
An effective work plan can show you whether your project is being carried according to the timetable.If everything is going on well, just keep on following the plan.The schedule should be flexible. It can be changed for more realistic timelines when meeting any problems.
1. Which of the following statements is not mentioned in the passage？{A、B、C}
A. A work plan keeps people informed.
B. A work plan helps cut down expenses.
C. A work plan is important in planning and management.
2. What can the clear objectives help？{A、B、C}
A. It can help each member know what is being done and why.
B. It can help the team leader with effective management.
C. It can help the process of planning, developing and managing a project.
3. What does the underlined word “deadlines” mean？{A、B、C}
A. duration
B. death time
C. the point in time at which something must be completed
4. Which of the following statements is true according to the passage？{A、B、C}
A. When meeting any problems you can change your plan for more realistic timelines.
B. When meeting any problems you should not change your plan.
C. When meeting any problems you can give up your plan.
5. The best title for the passage would be {A、B、C}.
A. The importance of clear objectives
B. The importance of a work plan
C. The importance of team work

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt’ s house, and he brought it back home with him. Mary loved it and immediately tried to play it.After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin.One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn’ t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gaveher the violin----she called it the Erio Sound.
（1）Mary’ s father ____.

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Meetings are very common
阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Meetings are very common nowadays. They can be weekly, monthly or annually. Some people think most meetings feel like a waste of time. They seem pointless and boring at times.
Then how do you run an effective meeting？
First, assign roles, such as greeter, timekeeper and note taker, so that you, the organizer, can be free to lead discussions and presentations.
Next, take charge from the start. Everyone will listen to you and join your discussion if you take charge in every aspect of the meeting. Show everyone that you really know what you are talking about, and everything that you talk about is useful.
Most important of all, follow the agenda. At the end of the meeting, spend a little extra time for the participants to discuss anything that needs to be immediately discussed but which may not have been on the agenda.
Always ask the participants questions to speak their minds and keep them interested. Remember that a good meeting is a two-way communication. Be open to everyone's opinion, ideas, and suggestions. Don't forget to thank them for the ideas they present.
And finally, close the meeting with everyone knowing what is expected of them and what they should do for the following weeks.Then, send out meeting minutes within a few days, while everyone still remembers the points.
1. A successful meeting should have different people to play different roles. {T、F}
2. Generally people only discuss the items listed on the agenda in a successful meeting.{T、F}
3. An unsuccessful meeting might be full of single-way communication. {T、F}
4. When the meeting is closed, it means there is nothing to do in the following weeks. {T、F}
5. Minutes should be sent out to the participants within a month after the end of the meeting. {T、F}

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Building a house c
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Building a house costs quite a lot of money.Suppose you plan to build a house.Your first step will be to find a right piece of land.Your choice will depend on many different things.You will probably try to find a sunny place, with pleasant surroundings(环境) near shops and bus stops, not too far from your friends and the place where you work.
Next you will find a good builder, and together with the builder you will work out a plan.The builder will draw the plan.It will show the number of rooms, their position and size, and other parts, which must be noticed, such as windows, doors, and electric outlets.The builder will work out how much money is needed to build your house.He will work out the cost of the wood, bricks, the glass, and everything else that must be used in building the house.Later on, when he starts to build, this estimate(预算)must be corrected and revised(修订).His estimate is based on existing prices, but prices of such things may change, and many other things may happen between the time when he makes the estimate and the time when he builds the house.
When the builder gives his estimate, you may wish to change your plan.(You may also wish to change your builder, if his estimate is too high!)You may find that the house you wanted at first costs too much, or that you can spend a little more and add something to your plan.The builder's estimate depends on the plan, but the final plan depends on the builder's estimate.
1.The best title of this passage would be “
A.Building a House Costs Much Money
B.Estimate Is Important
C.Planning a House
2.The first thing for a person to build a house is
A.to get as much money as possible
B.to find a suitable piece of land
C.to work out a plan
3. The phrase “draw a plan” in this passage means
A.making a picture of a building or a room
B.making a plan
C.working out a plan
4.When the builder starts to build a house, his estimate will have to be corrected and revised because
A.it is wrongly worked out by a workman
B.the future owner of the house thinks the estimate is so high that he cannot afford the building.
C.The prices of building materials and the expenses(费用)of labor may be different from the
original prices and expenses
5.What is the relationship(关系)between the estimate and the plan？
A.The plan depends on the estimate.
B.The plan has nothing to do with the estimate.
C.The estimate and the plan depend on each other.

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
The houses we live in are very __1__. They keep us from being cold in the winter and hot in the summer. In the winter they keep out of the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us.When it rains, they keep us from getting wet.Houses are also places __2__ we feel safe. People can’ t get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers __3__ their children there. The children play there. The family eat and sleep under the same roof.Houses are different in many ways. They are made of different things.Some houses are made of wood. Some are made of stones. Sometimes more than one thing is used to make a house.Houses come in different __4__. Some houses have only one room. Some houses have more than one room. Big buildings found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment. Houses are different in the ways they are __5__. Houses in tropic countries can be lightly built. In places where it rains much of the time, houses must keep out the water.take care（ “注意”，“当心”，“留心”）
（1）__1__

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Feedback from your custo
阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
1. Hotel customers and hotel staff think the same about breakfast.{T、F}
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}
3. It’s not necessary to know about the customers’ needs and preferences. {T、F}
4. Questionnaires are useful in getting feedback from customers.{T、F}
5. Front-line staff have nothing to do with improving customer service.{T、F}

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Angry customers te
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Questionnaires can
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:
TEXTA、Choose a font style. that is easy to read, and make sure the font size is large enough for your respondents to read.
PARAGRAPHSA、Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.
WHITE SPACEA、Ensure that there is space between questions and sections and don’t make margins too small.
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire.
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.
USE OPEN-ENDED QUESTIONS PROPERLY
Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.
In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions.
1. The questionnaire contains following elements except？ {A、B、C}
A. Test.
B. Paragraph.
C. Address
2. In order to keep your questionnaire visually attractive, you should {A、B、C}
A. Choose different font styles in a questionnaire.
B. Write long paragraphs instead of short ones.
C. Leave enough space between questions and sections.
3. You should start your questionnaire with _______ questions and then move to _______ ones. {A、B、C}
A. general, specific
B. specific, general
C. short, long
4. What could be the best title for this passage？ {A、B、C}
A. Designing an Effective Questionnaire.
B. Questionnaire is the best way to collect data from many people.
C. Questionnaire benefits our life.
5. Which of the following statements is NOT correct？ {A、B、C}
A. Questionnaire design skills can be learned in a short time.
B. Open-ended questions cannot provide more detailed information, so you’d better not use too many open-ended questions in one questionnaire.
C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire.