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When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claim for it, the first step is to present the warranty (保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A．complain personally to the manager
B．threaten to take the matter to court
C．write a firm letter of complaint to the store of purchase
D．show some written proof of the purchase to the store
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更多“When a consumer finds that an item she or he bought is faulty or in so……”相关的问题
第1题
Customer service is the service or care that a consumer receives before,during and ater a purchase. It's one of the factorsthat come in to play when a consumer is delermining buying value,the other is the qualtly of the product or service thatisbeingConsumers oten must encounter an experience to not only be a satistled cutomer,but a loyal customer. Customer serviceis a part of that experience.Top notch service will createand a rturning customer,which is what we all must strive forExcellent customer service isto businesses today It's a component that is oten missing,unfortunatly Howdo you provide great customer service? Always make your customeraGreet them in a friendly manner,whetherthat be via telephone. email or in person.Let them know you are there 10 help and that you wl ake care of them not only belore the sal but ater as wel ATer lnathriving business customers are notit's a requirement for businesses to survive.
第2题
When we listen for a particular purpose, to find information we need to know, the kind of listening we are involved in is called _______ listening.
A. central
B. focused
C. bottom-up
D. top-down
A. central
B. focused
C. bottom-up
D. top-down
第3题
One of the things I am really fond of is the weekly shopping experience. I like toimag
One of the things I am really fond of is the weekly shopping experience. I like to
imagine pushing the trolley slowly around the supermarket and taking anything that
interests me. But my experience is not always so exciting. First it is difficult to get
a shopping trolley. Carefully designed not only to hold all shapes and sizes of
purchases, a single trolley is hard to get out of the line of trolley s where it is
parked. Often one needs the help of two strong men. The next lesson is that women never
follow a logical route when shopping. Your wife has disappeared before you know it.
After ten minutes of searching, when you finally find her in a far corner, she
enquires: “Where have you been all this time, dear？” Supermarket managers are sent on
courses to learn how to tempt the customers and persuade them to buy goods they do not
really need, at prices they are not able afford. As a newcomer, I am often taken in by
their clever techniques, as I take many goods off the shelves. But I am often
discouraged by my wife. “Put it back, dear.” “You’ve tried that before and didn’t
take to it.” “No, it’s too expensive.” After the week’s groceries have been
collected, the last trial is passing through the checkout counter. Never join the
shortest queue. It usually contains several shoppers who pay by writing out a personal
cheque and who wait until all their purchases have been totaled up before beginning a
mad search through their handbags for their cheque books. When the book is found, the
customer never knows the date, asks again for the forgotten total and forgets to put
the address on the back. Don’t be fooled, either, by thinking that this is the end of
the exercise. When the cheque has been carefully examined by the cashier, a bell rings
, and there is a further wait until a supervisor arrives to say that the cheque can be
accepted. Then it is our turn, and the checkout girl is so quick and efficient that we
don’t have time to get our own chequebook ready. But the people who are packing our
shopping are kind and give us friendly smiles When we come once more into the great
outside world, a broken egg is running down my trousers. I hear the voice of my wife
call out: “Oops, dear, mind the trolley.” Shopping!
1. How often does the author go shopping？
A. every day
B. every week
C. every month
D. every year
2. The author does not find his shopping experience always ______.
A. exciting
B. useful
C. embarrassing
D. time-consuming
3.The last trial is ____________________________.
A. collecting groceries
B. passing through the checkout counter
C. having a rest
D. saying goodbye
4. Who comes to check whether the cheque can be accepted.
A. The supervisor
B. The manager
C. The salesgirl
D. The husband
5. When they come into the great outside world, the author finds that ______.
A. he can’t find the car
B. he can’t find his wife
C. a ten-dollar note on the ground
D. a broken egg is running down his trousers
请帮忙给出正确答案和分析，谢谢！
One of the things I am really fond of is the weekly shopping experience. I like to
imagine pushing the trolley slowly around the supermarket and taking anything that
interests me. But my experience is not always so exciting. First it is difficult to get
a shopping trolley. Carefully designed not only to hold all shapes and sizes of
purchases, a single trolley is hard to get out of the line of trolley s where it is
parked. Often one needs the help of two strong men. The next lesson is that women never
follow a logical route when shopping. Your wife has disappeared before you know it.
After ten minutes of searching, when you finally find her in a far corner, she
enquires: “Where have you been all this time, dear？” Supermarket managers are sent on
courses to learn how to tempt the customers and persuade them to buy goods they do not
really need, at prices they are not able afford. As a newcomer, I am often taken in by
their clever techniques, as I take many goods off the shelves. But I am often
discouraged by my wife. “Put it back, dear.” “You’ve tried that before and didn’t
take to it.” “No, it’s too expensive.” After the week’s groceries have been
collected, the last trial is passing through the checkout counter. Never join the
shortest queue. It usually contains several shoppers who pay by writing out a personal
cheque and who wait until all their purchases have been totaled up before beginning a
mad search through their handbags for their cheque books. When the book is found, the
customer never knows the date, asks again for the forgotten total and forgets to put
the address on the back. Don’t be fooled, either, by thinking that this is the end of
the exercise. When the cheque has been carefully examined by the cashier, a bell rings
, and there is a further wait until a supervisor arrives to say that the cheque can be
accepted. Then it is our turn, and the checkout girl is so quick and efficient that we
don’t have time to get our own chequebook ready. But the people who are packing our
shopping are kind and give us friendly smiles When we come once more into the great
outside world, a broken egg is running down my trousers. I hear the voice of my wife
call out: “Oops, dear, mind the trolley.” Shopping!
1. How often does the author go shopping？
A. every day
B. every week
C. every month
D. every year
2. The author does not find his shopping experience always ______.
A. exciting
B. useful
C. embarrassing
D. time-consuming
3.The last trial is ____________________________.
A. collecting groceries
B. passing through the checkout counter
C. having a rest
D. saying goodbye
4. Who comes to check whether the cheque can be accepted.
A. The supervisor
B. The manager
C. The salesgirl
D. The husband
5. When they come into the great outside world, the author finds that ______.
A. he can’t find the car
B. he can’t find his wife
C. a ten-dollar note on the ground
D. a broken egg is running down his trousers
请帮忙给出正确答案和分析，谢谢！
第4题
Mrs. Andrews had a young cat and it was the cats frst winter One evening the cat was outide when it began to snow heavilyMsAndrews loked everywhere and shouted its name, but she did not find i so she telephoned the police and said, "Thave lost a smallblack cat. Has anybody found one?"
"No, Madam," said the policeman at the other end, "But the cats are really very strong animals. They sometimes live for days in the snow, and when somebody finds them, they are quite all right."
Mrs.Andrews felt happier when she heard this, "And," she said, "our cat is very clever. She almost talks."
The policeman was getting tired. "Well then," he said, "why don't you put your telephone down? Perhapssheis trying to telephone you now."
21、MisAndter hdacata wa es hanyerod
A. True
0 B. False
22、The cat was at home when it began to snow heavly
A. True
B. False
23、The story happened on a spring morning.
O A. Trwy
B. False
24、The underlined word "she" in the last sentence refers to thecat.
A. False
B. True
25、The policeman was getting rather tired becauseMrs Andrews had talked too much to him on the phone.
A. False
B. True
"No, Madam," said the policeman at the other end, "But the cats are really very strong animals. They sometimes live for days in the snow, and when somebody finds them, they are quite all right."
Mrs.Andrews felt happier when she heard this, "And," she said, "our cat is very clever. She almost talks."
The policeman was getting tired. "Well then," he said, "why don't you put your telephone down? Perhapssheis trying to telephone you now."
21、MisAndter hdacata wa es hanyerod
A. True
0 B. False
22、The cat was at home when it began to snow heavly
A. True
B. False
23、The story happened on a spring morning.
O A. Trwy
B. False
24、The underlined word "she" in the last sentence refers to thecat.
A. False
B. True
25、The policeman was getting rather tired becauseMrs Andrews had talked too much to him on the phone.
A. False
B. True
第5题
A typical lion tamer （驯兽师) in people’s mind is an entertainer holding a whip （鞭子
A typical lion tamer (驯兽师) in people’s mind is an entertainer holding a whip (鞭子)and a chair. The whip get all of the attention, but it’s mostly for show. In reality, it’s the chair that does the important work. When a lion tamer holds a chair in front of the lion’s face, the lion tries to focus on all four legs of the chair at the same time. With its focus divided, the lion becomes confused and is unsure about what to do next. When faced with so many options, the lion chooses to freeze and wait instead of attacking the man holding the chair.How often do you find yourself in the same position as the lion？ How often do you have something you want to achiever (e,g. lose weight, start a business, travel more )–only to end up confused by all of the options in front of you and never make progress？ This upsets me to no end because while all the experts are busy debating about which option is best, the people who want to improve their lives are left confused by all of the conflicting information. The end result is that we feel like we can’t focus or that we’re focused on the wrong things, and so we take less action, make less progress, and stay the same when we could be improving. It doesn’t have to be that way. Anytime you find the world waving a chair in your face, remember this: All you need to do is focus on one thing. You just need to get started. Starting before you feel ready is one of the habits of successful people. If you have somewhere you want to go, something you want to accomplish, someone you want to become--take immediate action. If you’re clear about where you want to go, the rest of the world will either help you get there or get out the way.
(1)、Why does the lion tamer use a chair？ ()
A、To trick the lion.
B、To show off his skill .
C、To get ready for a fight.
D、To entertain the audience.
(2)、In what sense are people similar to a lion facing a chair？ ()
A、They feel puzzled over choices.
B、They hold on to the wrong things.
C、They find it hard to make changes.
D、They have to do something for show.
(3)、What is the author’s attitude towards the experts mentioned in paragraph 3？ ()
A、Tolerant
B、Doubtful
C、Respectful
D、Supportive
(4)、When the world is “waving a chair in your face”, you’re advised to_____. ()
A、wait for a better chance
B、break your old habits
C、make a quick decision
D、ask for clear guidance
(5)、In the fifth paragraph, the word “accomplish” means ______. ()
A、achieve.
B、abuse.
C、comfort.
D、delete.
请帮忙给出正确答案和分析，谢谢！
A typical lion tamer (驯兽师) in people’s mind is an entertainer holding a whip (鞭子)and a chair. The whip get all of the attention, but it’s mostly for show. In reality, it’s the chair that does the important work. When a lion tamer holds a chair in front of the lion’s face, the lion tries to focus on all four legs of the chair at the same time. With its focus divided, the lion becomes confused and is unsure about what to do next. When faced with so many options, the lion chooses to freeze and wait instead of attacking the man holding the chair.How often do you find yourself in the same position as the lion？ How often do you have something you want to achiever (e,g. lose weight, start a business, travel more )–only to end up confused by all of the options in front of you and never make progress？ This upsets me to no end because while all the experts are busy debating about which option is best, the people who want to improve their lives are left confused by all of the conflicting information. The end result is that we feel like we can’t focus or that we’re focused on the wrong things, and so we take less action, make less progress, and stay the same when we could be improving. It doesn’t have to be that way. Anytime you find the world waving a chair in your face, remember this: All you need to do is focus on one thing. You just need to get started. Starting before you feel ready is one of the habits of successful people. If you have somewhere you want to go, something you want to accomplish, someone you want to become--take immediate action. If you’re clear about where you want to go, the rest of the world will either help you get there or get out the way.
(1)、Why does the lion tamer use a chair？ ()
A、To trick the lion.
B、To show off his skill .
C、To get ready for a fight.
D、To entertain the audience.
(2)、In what sense are people similar to a lion facing a chair？ ()
A、They feel puzzled over choices.
B、They hold on to the wrong things.
C、They find it hard to make changes.
D、They have to do something for show.
(3)、What is the author’s attitude towards the experts mentioned in paragraph 3？ ()
A、Tolerant
B、Doubtful
C、Respectful
D、Supportive
(4)、When the world is “waving a chair in your face”, you’re advised to_____. ()
A、wait for a better chance
B、break your old habits
C、make a quick decision
D、ask for clear guidance
(5)、In the fifth paragraph, the word “accomplish” means ______. ()
A、achieve.
B、abuse.
C、comfort.
D、delete.
请帮忙给出正确答案和分析，谢谢！
第6题
Time spent in a bookshop can be enjoyable. If you go to a __21__ shop, no assistant will come near to you and say, "Can I help you？" You needn't buy anything you don't want. You may try to find out __22__ the book you want is. But if you fail, the assistant will lead you there and then he will go away. It seems that he is not interested in selling any book at all.
There is a story which tells us about a good shop. A medical student __23__ a very useful book in the shop, but it was too expensive for him to buy. He couldn't get it from the library, either. So every afternoon, he went there to read __24__ at a time. One day, however, he couldn't find the book from its usual place and was leaving when he saw an assistant signing to him. To his surprise, the assistant pointed to the book __25__, "I put it there so as not to be sold out," said the assistant. Then he left the student to go on with his reading.
21)、
A.found
B.in a corner
C.where
D.good
E.a little
22)、
A.found
B.in a corner
C.where
D.good
E.a little
23)、
A.found
B.in a corner
C.where
D.good
E.a little
24)、
A.found
B.in a corner
C.where
D.good
E.a little
25)、
A.found
B.in a corner
C.where
D.good
E.a little
There is a story which tells us about a good shop. A medical student __23__ a very useful book in the shop, but it was too expensive for him to buy. He couldn't get it from the library, either. So every afternoon, he went there to read __24__ at a time. One day, however, he couldn't find the book from its usual place and was leaving when he saw an assistant signing to him. To his surprise, the assistant pointed to the book __25__, "I put it there so as not to be sold out," said the assistant. Then he left the student to go on with his reading.
21)、
A.found
B.in a corner
C.where
D.good
E.a little
22)、
A.found
B.in a corner
C.where
D.good
E.a little
23)、
A.found
B.in a corner
C.where
D.good
E.a little
24)、
A.found
B.in a corner
C.where
D.good
E.a little
25)、
A.found
B.in a corner
C.where
D.good
E.a little
第7题
Two years ago, my husband bought me a bike. If you live in a town, it is often faster than a car and you don't have to worry about parking. You leave it anywhere. As it has a seat at the back and a basket at the front, I can take my little daughter to school, to the library, to the shops, to anywhere.
I use it most in summer when the weather is warm and dry. It can be very unpleasant in winter when it is cold and the rain is heavy.
You must, of course, be careful on a bicycle. Accidents are not the only problem, though. One day I went shopping and came back to find my front wheel missing. It was a long walk to the bicycle shop. Now I have three strong locks.
My husband uses my bicycle sometimes for short journeys. He says it is better than waiting for a bus. He still uses his car for longer journeys, but I think that all day's sitting down is making him fat and lazy. On my bicycle I get a lot of exercises and fresh air, and this makes me feel a lot younger.
1)、The writer's husband bought her a new car two years ago.
A.T
B.F
2)、A bike is better than a car because it is much cheaper.
A.T
B.F
3)、The writer often uses her bike in summer.
A.T
B.F
4)、You must be careful when you ride a bike, for there are some problems.
A.T
B.F
5)、Riding a bike is a good exercise and it can make you feel younger.
A.T
B.F
I use it most in summer when the weather is warm and dry. It can be very unpleasant in winter when it is cold and the rain is heavy.
You must, of course, be careful on a bicycle. Accidents are not the only problem, though. One day I went shopping and came back to find my front wheel missing. It was a long walk to the bicycle shop. Now I have three strong locks.
My husband uses my bicycle sometimes for short journeys. He says it is better than waiting for a bus. He still uses his car for longer journeys, but I think that all day's sitting down is making him fat and lazy. On my bicycle I get a lot of exercises and fresh air, and this makes me feel a lot younger.
1)、The writer's husband bought her a new car two years ago.
A.T
B.F
2)、A bike is better than a car because it is much cheaper.
A.T
B.F
3)、The writer often uses her bike in summer.
A.T
B.F
4)、You must be careful when you ride a bike, for there are some problems.
A.T
B.F
5)、Riding a bike is a good exercise and it can make you feel younger.
A.T
B.F
第8题
阅读下面的文章， 根据文章内容， 完成相应的选择题。（每题 10 分）
Door-Knocking
Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people' s lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-toface.
BEFORE YOU GO OUT
◆ Begin with a door hanger
Try leaving a door hanger two days before you go door-knocking. It should briefly describe the project and say that someone will be around in person.
◆ Wear an official name tag
Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.
◆ Have people knock their own blocks
The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else is easy.
◆ Find a good excuse to door-knock
A short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the door cannot speak English? What if a child answers the door?
WHEN YOU GO OUT
◆ When to go and what to do first
The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself; say you are a volunteer and, if it helps, state where you live. Give the name of your organization and, briefly, the reason for the visit.
◆ State what action the other person should take and the benefits
Tell the person what they need to do and how their actions will benefit themselves and others. If a person hesitates, emphasize benefits you' ve already mentioned and then, if necessary, add further benefits. If a person agrees, follow up immediately. If possible, get a donation,a signature, or a promise.
◆ Record contact information on the spot
Record names, addresses, e-mail addresses, phone numbers, and responses to questions on the spot. You won' t remember them later!
（1）Why does the author say that door-knocking has become a lost art?
A. It is not effective, no one will take this method any more.
B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people' s lives
C. It is very difficult to do door-knocking， no one knows how to do it now.
（2） Which step should be firstly taken when you try door-knocking?
A. Find a good excuse to door-knock
B. Wear an official name tag
C. Leave a door hanger
（3） What does the underlined phrase “on the spot” mean?
A. without delay
B. at some place
C. in a difficult situation
（4） Which time is not appropriate for door knocking?
A. Saturday afternoon
B. Monday morning.
C. Thursday evening.
（5） Who will receive pleasant reception when they try door-knocking?
A. A stranger who is not living in this community and gives no notice for his/her visit.
B. An offensive acquaintance who comes at any time.
C. A neighbor who does good preparation and has significant project to introduce.
Door-Knocking
Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people' s lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-toface.
BEFORE YOU GO OUT
◆ Begin with a door hanger
Try leaving a door hanger two days before you go door-knocking. It should briefly describe the project and say that someone will be around in person.
◆ Wear an official name tag
Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.
◆ Have people knock their own blocks
The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else is easy.
◆ Find a good excuse to door-knock
A short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the door cannot speak English? What if a child answers the door?
WHEN YOU GO OUT
◆ When to go and what to do first
The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself; say you are a volunteer and, if it helps, state where you live. Give the name of your organization and, briefly, the reason for the visit.
◆ State what action the other person should take and the benefits
Tell the person what they need to do and how their actions will benefit themselves and others. If a person hesitates, emphasize benefits you' ve already mentioned and then, if necessary, add further benefits. If a person agrees, follow up immediately. If possible, get a donation,a signature, or a promise.
◆ Record contact information on the spot
Record names, addresses, e-mail addresses, phone numbers, and responses to questions on the spot. You won' t remember them later!
（1）Why does the author say that door-knocking has become a lost art?
A. It is not effective, no one will take this method any more.
B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people' s lives
C. It is very difficult to do door-knocking， no one knows how to do it now.
（2） Which step should be firstly taken when you try door-knocking?
A. Find a good excuse to door-knock
B. Wear an official name tag
C. Leave a door hanger
（3） What does the underlined phrase “on the spot” mean?
A. without delay
B. at some place
C. in a difficult situation
（4） Which time is not appropriate for door knocking?
A. Saturday afternoon
B. Monday morning.
C. Thursday evening.
（5） Who will receive pleasant reception when they try door-knocking?
A. A stranger who is not living in this community and gives no notice for his/her visit.
B. An offensive acquaintance who comes at any time.
C. A neighbor who does good preparation and has significant project to introduce.
第9题
阅读理解： 结合上下文内容补全填空。
A.Will you come with your boyfriend?
B.Really? Congratulations!
C.I forgot to tell you my address.
D. I'd like to invite you to a party.
E. Thank you for coming.
Liu Hui is inviting Molly to a party.
Liu Hui: Hello, Molly.①().
Molly: A party? What for?
Liu Hui: I moved into a new house last month.
Molly: ②(). Liu Hui, you are so great. I'm very happy to join the party. When will it be?
Liu Hui: It will start at 7 o'clock on Sunday evening.③().
Molly: Sure. We'll be there before seven. Thank you for the invitation.
Liu Hui:④().See you soon.
Molly: Wait a minute. Where is your new house?
Liu Hui: How silly of me.⑤().
Molly: It doesn't matter, you can tell me now.
Liu Hui: Sure. It's very close, actually. You go straight down this road.
Then you turn left, at the next junction on your right, you'll find a yellow building. That's it.
A.Will you come with your boyfriend?
B.Really? Congratulations!
C.I forgot to tell you my address.
D. I'd like to invite you to a party.
E. Thank you for coming.
Liu Hui is inviting Molly to a party.
Liu Hui: Hello, Molly.①().
Molly: A party? What for?
Liu Hui: I moved into a new house last month.
Molly: ②(). Liu Hui, you are so great. I'm very happy to join the party. When will it be?
Liu Hui: It will start at 7 o'clock on Sunday evening.③().
Molly: Sure. We'll be there before seven. Thank you for the invitation.
Liu Hui:④().See you soon.
Molly: Wait a minute. Where is your new house?
Liu Hui: How silly of me.⑤().
Molly: It doesn't matter, you can tell me now.
Liu Hui: Sure. It's very close, actually. You go straight down this road.
Then you turn left, at the next junction on your right, you'll find a yellow building. That's it.
第10题
have been in London for two weeks. I don't speak English well at all. I have great difficulty in understanding people. In fact I don't catch a thing they say. I find their pronunciation is __21__ strange for me to understand, and they speak __22__ that I can't keep up with them. When I am on a bus, I ask the conductor something. He answers, but I don't understand. So he says it slowly in a high __23__, I still don't understand it. Then he gets angry and goes away.
But I haven't lost heart. I still enjoy __24__ English. I must keep on working hard __25__ it. I believe I'll speak English well soon.
21)、
A.voice
B.too
C.speaking
D.at
E.so fast
22)、
A.voice
B.too
C.speaking
D.at
E.so fast
23)、
A.voice
B.too
C.speaking
D.at
E.so fast
24)、
A.voice
B.too
C.speaking
D.at
E.so fast
25)、
A.voice
B.too
C.speaking
D.at
E.so fast
But I haven't lost heart. I still enjoy __24__ English. I must keep on working hard __25__ it. I believe I'll speak English well soon.
21)、
A.voice
B.too
C.speaking
D.at
E.so fast
22)、
A.voice
B.too
C.speaking
D.at
E.so fast
23)、
A.voice
B.too
C.speaking
D.at
E.so fast
24)、
A.voice
B.too
C.speaking
D.at
E.so fast
25)、
A.voice
B.too
C.speaking
D.at
E.so fast
第11题
阅读理解： 根据上下文， 补全对话内容。 （共 50 分）
A. Will you come with your boyfriend?
B. Really? Congratulations!
C. I forgot to tell you my address.
D. I' d like to invite you to a party.
E. Thank you for coming.
Liu Hui is inviting Molly to a party.
Liu Hui: Hello, Molly.（1）
Molly: A party? What for?
Liu Hui: I moved into a new house last month.
Molly: （2）Liu Hui, you are so great. I' m very happy to join the party. When will it be?
Liu Hui: It will start at 7 o' clock on Sunday evening. （3）
Molly: Sure. We' ll be there before seven. Thank you for the invitation.
Liu Hui: （4） See you soon.
Molly: Wait a minute. Where is your new house?
Liu Hui: How silly of me.（5）
Molly: It doesn' t matter, you can tell me now.
Liu Hui: Sure. It' s very close, actually. You go straight down this road. Then you turn left, at the next junction on your right, you' ll find a yellow building. That' s it.
A. Will you come with your boyfriend?
B. Really? Congratulations!
C. I forgot to tell you my address.
D. I' d like to invite you to a party.
E. Thank you for coming.
Liu Hui is inviting Molly to a party.
Liu Hui: Hello, Molly.（1）
Molly: A party? What for?
Liu Hui: I moved into a new house last month.
Molly: （2）Liu Hui, you are so great. I' m very happy to join the party. When will it be?
Liu Hui: It will start at 7 o' clock on Sunday evening. （3）
Molly: Sure. We' ll be there before seven. Thank you for the invitation.
Liu Hui: （4） See you soon.
Molly: Wait a minute. Where is your new house?
Liu Hui: How silly of me.（5）
Molly: It doesn' t matter, you can tell me now.
Liu Hui: Sure. It' s very close, actually. You go straight down this road. Then you turn left, at the next junction on your right, you' ll find a yellow building. That' s it.
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