What time are you going to ________ tomorrow？A.set upB.set outC.set downD.put up

What time are you going to ________ tomorrow？

A.set up

B.set out

C.set down

D.put up

你几点起床（翻译）（）

你想问几点了，你应该这样说（）

What are you going to do this weekend?().If time permits,I may go to Shanghai with my parents.

________（）

---__---Sorry, I don’t have a watch.（）（分值:1分）

A．Do you have any express items to be sent您有快件要寄吗B．Can you ensure the time limit你们能确保时限吗C．I see what you mean. 我明白您的意思D．I don’t think that’s a good idea. 我不那样想E．You can go to www．***．com or just call ****** to trace your mail or make an inquiry． 您可以登录www.***.com或拨打电话 ****** 跟踪或查询您的快件

A relationship with your customer is like any relationship: It【C1】______time to earn their trust and moments to【C2】______it. Customers want the truth, because without it they cannot make【C3】______decisions. For example, suppose you go out to dinner and the restaurant you choose has people waiting. When you put your name in, the host will tell you how long it is. If the host is doing his job, you will actually wait less than【C4】______you were told. If you are told the wait is 15 minutes and you are still waiting at the 30-minute mark, are you a happy customer？ At one level, it is just【C5】______. In some cases, it could【C6】______other plans: If you miss your movie because you were not【C7】______for dinner, you really are not a happy customer.
Unfortunately, many salespeople are【C8】______to tell the truth. They【C9】______some in formation, or share partial truths, or just plain lie. They do it in the【C10】______that customers will buy when they hear【C11】______they want to hear. It is true that customers want to hear certain things but【C12】______they are true. Let's go back to the restaurant.【C13】______the wait is not 15minutes-it is 90 minutes. It is not what we want to hear. Still, we can decide to stay or not to stay. If we do not stay, we will be hack. But if we【C14】______told 30 minutes and it became 90, that【C15】______the last time we ate there. Sooner or later, customers al ways find out the truth. If the truth is different than what they have been told, you have lost their trust.
Truth is【C16】______accuracy. It includes a willingness to stand behind what you say. In other words, are you willing to put your money【C17】______your mouth is？ If you are working with others, part of their【C18】______is that when something goes wrong you will stand with them. If an order is delayed, for example, how will you help them【C19】______their business commitments？ Part of earning their trust is having a backup plan in place should your【C20】______systems fail.
【C1】
A．takes
B．spends
C．lasts
D．relies

Wise buying is a positive way in which you can make your money go further. The【C1】______you go about purchasing an article or a service can actually【C2】______you money or can add【C3】______the cost.
Take the【C4】______example of a hairdryer. If you are buying a hairdryer, you might【C5】______that you are making the【C6】______buy if you choose one【C7】______look you like and which is also the cheapest【C8】______price. But when you get it home you may find that it【C9】______twice as long as a more expensive【C10】______to dry your hair. The cost of the electricity plus the cost of your time could well【C11】______your hairdryer the most expensive one of all.
So what principles should you【C12】______when you go out shopping？
If you【C13】______your home, your car or any valuable【C14】______in excellent condition, you'll be saving money in the long【C15】______
Before you buy a new【C16】______, talk to someone who owns one. If you can, use it or borrow it to check it suits your particular【C17】______
Before you buy an expensive【C18】______, or a service, do check the price and【C19】______is on offer. If possible, choose【C20】______three items or three estimates.
【C1】
A．form
B．fashion
C．way
D．method

听力原文：W: Hi, Frank. What are you up to？ Is that really a French grammar book？M: Well, I
听力原文：W: Hi, Frank. What are you up to？ Is that really a French grammar book？
M: Well, I'm trying to teach myself some French. When I go to Montreal next semester, I don't want to sound like just another tourist. Most of the people there are bilingual.
W: Leave Boston to go to Montreal？ I didn't know this university had a program in Canada.
M: It doesn't. I'm planning to take a short leave of absence from school, so I can go there on my own.
W: What's the reason for this sudden interest in Canada？ M: Well, actually I've been thinking about going for some time now. I know someone there who's been wanting me to visit.
W: A relative？
M: An old friend of my uncle's runs a chemical engineering department there. So, I'm hoping he can help me enroll in some interesting courses.
W: If you want those credits transferred back here later on, you'd better arrange for it before you leave. Don't forget what happened to Susan after she came back from Rome.
M: Yeah, but her situation was different. I already have all the credits I need to graduate.
W: So you'll be taking courses just for the sake of learning.
M: That will be a nice change of pace, won't it？
What was Frank doing at the beginning of the conversation？
A．Planning a sightseeing tour.
B．Writing to his uncle.
C．Arranging his class schedule.
D．Looking through a language textbook.

请帮忙给出正确答案和分析，谢谢！

阅读下面的文章， 根据文章内容， 完成相应的选择题。（每题 10 分）
Door-Knocking
Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people' s lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-toface.
BEFORE YOU GO OUT
◆ Begin with a door hanger
Try leaving a door hanger two days before you go door-knocking. It should briefly describe the project and say that someone will be around in person.
◆ Wear an official name tag
Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.
◆ Have people knock their own blocks
The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else is easy.
◆ Find a good excuse to door-knock
A short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the door cannot speak English? What if a child answers the door?
WHEN YOU GO OUT
◆ When to go and what to do first
The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself; say you are a volunteer and, if it helps, state where you live. Give the name of your organization and, briefly, the reason for the visit.
◆ State what action the other person should take and the benefits
Tell the person what they need to do and how their actions will benefit themselves and others. If a person hesitates, emphasize benefits you' ve already mentioned and then, if necessary, add further benefits. If a person agrees, follow up immediately. If possible, get a donation,a signature, or a promise.
◆ Record contact information on the spot
Record names, addresses, e-mail addresses, phone numbers, and responses to questions on the spot. You won' t remember them later!
（1）Why does the author say that door-knocking has become a lost art?
A. It is not effective, no one will take this method any more.
B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people' s lives
C. It is very difficult to do door-knocking， no one knows how to do it now.
（2） Which step should be firstly taken when you try door-knocking?
A. Find a good excuse to door-knock
B. Wear an official name tag
C. Leave a door hanger
（3） What does the underlined phrase “on the spot” mean?
A. without delay
B. at some place
C. in a difficult situation
（4） Which time is not appropriate for door knocking?
A. Saturday afternoon
B. Monday morning.
C. Thursday evening.
（5） Who will receive pleasant reception when they try door-knocking?
A. A stranger who is not living in this community and gives no notice for his/her visit.
B. An offensive acquaintance who comes at any time.
C. A neighbor who does good preparation and has significant project to introduce.

Much has been written about the potential for management to become isolated from customers and employees. This phenomenon often occurs not just within top management, but also within middle management.
I've seen this isolation phenomenon in many companies. The symptoms are quite apparent: Managers spend a great deal of time talking to themselves and studying operating numbers. They spend precious little time with customers or with employees, trying to understand the system of the business. And when they do spend time with them, they often do not probe deeply into needs, concerns, and opportunities. This phenomenon, often referred to as being" internally focused," can be tremendously insidious.
Although the need for understanding and spending time with customers has been well documented, I find few managers spending time in the field. The benefits of doing so are clear. A visit with your counterparts at customers' distribution centers, for example, not only builds relationships that can prove useful when problems arise, but also uncovers numerous opportunities to enhance your performance and deepen your company's linkage with those customers.
There are many ways to connect with and understand employee perspectives. Some companies have found formal sessions in which senior managers solicit ideas from employees to be very useful. These can be run either as focus groups or as structured discussions.
Managers also should exploit every opportunity to gather organizational knowledge from employees. Some successful managers collect employees' opinions by what often is referred to as" managing by walking around" or the" 10-minute cup of coffee. "They may, for example, go to employees' offices and solicit, their opinions. Or at lunch or when they take a cup of coffee, they" mix with the troops" and solicit their input.
Rather than talk about the latest game, you can solicit employees' ideas by asking questions like: What are you working on？ How's it going？ What's good about our organization？ What could be better？ How could we better serve our customers or improve our processes？ What do you think we Should be doing differently？
You'll be surprised at how valuable a" 10-minute cup of coffee" together with a brief conversation with an employee can be. It will make you a more effective manager.
What is the common problem in management？
A．Infrequent contact with customers and employees.
B．Managers spend little time on study.
C．Managers do not know their employees well.
D．Managers lack of experience.