He says what he thinks, （) other people's feelings.

— What does the customer' s complaint say?

— _________________.

阅读：We can make mistakes at any age. Some mistakes we make are about money,

　　Questions 21 to 25 are　based on the following passage:

　　We can make mistakes at any age. Some mistakes we make are about money, but most mistakes are about people. “Did Jerry really care when I broke up with Helen？” “When I got that great job, did Jim really feel good about it, as a friend？ Or did he envy my luck？” “And Paul — why didn't I pick up that he was friendly just because I had a car？” When we look back, doubts like these can make us feel bad. But when we look back, it's too late.

　　Why do we go wrong about our friends — or our enemies？ Sometimes what people say hides their real meaning. And if we don't really listen, we miss the feeling behind the words. Suppose someone tells you, “You're a lucky dog.” Is he really on your side？ If he says, “You're a lucky guy” or “You're a lucky gal,” that's being friendly. But “lucky dog”？ There's a bit of envy in those words. Maybe he doesn't see it himself. But bringing in the “dog” bit puts you down a little. What he may be saying is that he doesn't think you deserve your luck.

　　“Just think of all the things you have to be thankful for” is another noise that says one thing and means another. It could mean that the speaker　is trying to get you to see your problem as part of your life as a whole. But is he？ Wrapped up in this phrase is the thought that your problem isn't important. It's telling you to think of all the starving people in the world when you haven't got a date for Saturday night.

　　How can you tell the real meaning behind someone's words？ One way is to take a good look at the person talking. Do his words fit the way he looks？ Does　what he says square with the tone of voice？ His posture？ The look in his　eyes？ Stop and think. The minute you spend thinking about the real meaning of what people say to you may save another mistake.

　　 21.When the writer recalls the things that happened between him and his friends, he ____.

　　A) feels happy, thinking of how nice his friends were to him

　 B) feels he may not have “read” his friends' true feelings correctly

　　C) thinks it was a mistake to view Jim as a friend

　　D) is sorry that his friends let him down

　 22.By saying “You're a lucky dog.”, the speaker ____.

　　A) is just being friendly

　 B) expresses the same meaning as “You're a lucky guy.” or“You ' re a lucky gal.”

　 C) is humorous to apply the word “dog” to people

　　D) has a hidden jealous feeling behind the words

　　23.In listening to a person, the important thing is ____.

　　A) to notice his tone, his posture, and the look in his eye

　　B) to listen to how he pronounces his words

　　C) to check his words against his manner, his tone of voice, and his posture

　　D) not to believe what he says

　　24.If you followed the advice of the writer, you would ____.

　　 A) weigh carefully what people say to determine their real meaning

　　B) get along well with people

　　C) trust what other people say

　　 D) have no doubts about our friends

25.This passage tries to tell you how to ____.

　　A) avoid mistakes about both money and people

　　B) say things elegantly

C) avoid mistakes in understanding what people tell you

　　D) keep people friendly without trusting them

We can make mistakes at any age.Some mistakes we make are about money.But most mistakes are about people."Did Jerry really care when I broke up with Helen？" "When I got that great job, did Jerry really feel good about it, as a friend？ Or did he envy my luck？" When we look back, doubts like these can make us feel bad.But when we look back, it's too late.
Why do we go wrong about our friends--or our enemies？ Sometimes what people say hides their real meaning.And if we don't really listen, we miss the feeling behind the words.Suppose someone tells you, "you're a lucky dog".Is he really on your side？ If he says, "You're a lucky guy" or "You're a lucky gal", that's being friendly.But "lucky dog"？ There's a bit of envy in those words.Maybe he doesn't see it himself.But bringing in the "dog" bit puts you down a little.What he may be saying is that he doesn't think you deserve your luck.
How can you tell the real meaning behind someone's words？ One way is to take a good look at the person talking.Do his words fit the way he looks？ Does what he says square with the tone of voice？ His posture (体态)？ The look in his eyes？ Stop and think.The minute you spend thinking about the real meaning of what people say to you may save another mistake.
1.From the questions in the first paragraph we can learn that tile speaker ().
A.feels happy, thinking of how nice his friends were to him
B.feels he may not have "read" his friends' true feelings correctly
C.thinks it was a mistake to have broken up with his girl friend, Helen
D.is sorry that his friends let him down
2.In the second paragraph, the author uses the example of "You're a lucky dog" to showthat ().
A.the speaker of this sentence is just being friendly
B.this saying means the same as "You're a lucky guy' or "You're a lucky gal"
C.sometimes the words used by a speaker give a clue to the feeling behind the words
D.the word "dog" shouldn't be used to apply to people
3.This passage tries to tell you how to ().
A.avoid mistakes about money and friends
B.bring the "dog" bit into our conversation
C.avoid mistakes in understanding what people tell you
D.keep people friendly without trusting them
4.In listening to a person, the important thing is ().
A.to notice his tone, his posture, and the look in his eyes
B.to listen to how he pronounces his words
C.to check his words against his manner, his tone of voice, and his posture
D.not to believe what he says
5.If you followed the advice of the writer, you would ().
A.be able to get the real meaning of what people say to you
B.avoid any mistakes while talking with people who envy you
C.not lose real friends who say things that do not please you
D.be able to observe people as they are talking to you

请帮忙给出正确答案和分析，谢谢！

We say that a person has good manners if he or she behaves politely and is kind and helpful to others.Everyone likes a person with good manners but no one likes a person with bad manners. "Y es", you may say , " but what are good manners？ How do I know what to do and what not to do？"
People all over the world agree that being well-mannered really means being kind and helping others, especially to those older or weaker than ourselves. If you remember this, you will not go very far wrong.
Here are some examples of the things that a well-mannered person does or does not do.
He never laughs at people when they are in trouble.Instead, he tries to help them. He is always kind, never cruel,either to people or to animals. When people are waiting for a bus, or in a post office, he takes his turn.He does not push to the front of the queue. In the bus, he gives his seat to an old person or a lady who is standing.If he accidentally bumps into someone, or gets in their way, he says, "excuse me" or "I'm sorry".
He says "please" when making a request, and "thank you" when he receives something. He stands up when speaking to a lady or an older person, and he does not sit down until the other person is seated. He does not interrupt other people when they are talking. He does not talk too much himself. He does not talk loudly or laugh loudly in public. When eating, he does not speak with his mouth full of food. He uses a handkerchief when he sneezes or coughs.
(1)、Which of the following is considered as being well-mannered？
A：Laughing at the weaker
B：Behaving impolitely
C：Helping older people
D：Being kind to ourselves
(2)、If you try to be kind and helpful to others, you ______.
A：will make a mistake
B：will be completely wrong
C：will be considered very polite
D：will not be regarded as being well-mannered
(3)、When waiting for a bus, a well-mannered person should ______.
A：try to stand in the front of the line
B：line up in a queue
C：give his seat to a lady
D：stand where he is and wait for his turn
(4)、According to this passage, a polite person ______.
A：will not break into other's conversation
B：will do most of the talking when speaking with others
C：will sit down before an older person does
D：will not speak without his mouth full of food when eating
(5)、The word "accidentally" (Line 5, Para. 4) means ______.
A：on purpose
B：by accident
C：in an accident
D：willingly

你看到一个很瘦的小男孩，你说:______（）

读单词，选出不同类的一项（）

你看到一个很瘦的小男孩，你应该说（）

Loneliness has been linked to depression and other health problems. Now, a study says it can also spread. A friend of a lonely person was 52% more likely to develop feelings of loneliness. And a friend of that friend was 25% more likely to do the same. Earlier findings showed that happiness, fatness and the ability to stop smoking can also grow like infections within social groups. The findings all come from a major health study in the American town of Framingham, Massachusetts.
The study began in 1948 to investigate the causes of heart disease. Since then, more tests have been added, including measures of loneliness and depression.
The new findings involved more than 5,000 people in the second generation of the Framingham Heart Study. The researchers examined friendship histories and reports of loneliness. The results established a pattern that spread as people reported fewer close friends.
For example, loneliness can affect relationships between next-door neighbors. The loneliness spreads as neighbors who were close friends now spend less time together. The study also found that loneliness spreads more easily among women than men.
Researchers from the University of Chicago, Harvard and the University of California, San Diego, did the study. The findings appeared last month in the Journal of Personality and Social Psychology.
The average person is said to experience feelings of loneliness about 48 days a year. The study found that having a lonely friend can add about 17 days. But every additional friend can decrease loneliness by about 5%, or two and a half days.
Lonely people become less and less trusting of others. This makes it more and more difficult for them to make friends—and more likely that society will reject them.
John Cacioppo at the University of Chicago led the study. He says it is important to recognize and deal with loneliness. He says people who have been pushed to the edges of society should receive help to repair their social networks.
The aim should be to aggressively create what he calls a "protective barrier" against loneliness. This barrier, he says, can keep the whole network from coming apart.
Besides loneliness, which of the following can also spread among people？
A．Friendship.
B．Happiness.
C．Depression.
D．Smoking.

？Read the following article about LG's success in India and the questions on the opposite page.
？For each question 15-20, mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose.
On a patch of grass on the outskirts of Delhi, 15 young Indian men and women are clapping their hands and punching the air. Sweat is dripping from their faces in the morning sun. "No.1 forever," they shout in unison. "We are the Champions."
Welcome to employee-motivation training, Korean-style. It's a far cry from what Indian employees are accustomed to. But when LG, the Korean consumer products giant, entered the Indian market in 1997, its managing director, Kwang-Ro Kim, decided that the way to success was to empower employees and, as he puts it, give them "aggressive targets that change their way of thinking." Kim, still in charge, also set out to change the local culture on sales targets, pricing, and dealer relationships.
The result？ LG, which makes everything from refrigerators to flat-screen TVs, is the hottest consumer products company in India. It has cornered 30% of the air-conditioner market, 21% of washing- machine sales, and 19% of the color-TV business, beating out such rivals as Whirlpool, Sony, and Samsung. And within three years it wants to overtake Nokia, the market leader in GSM mobile phones, a product LG introduced in India only last November.
How a Korean company managed to outsmart its foreign and Indian rivals is a story about culture change. Like two other Korean, an companies that have been successful in India — Samsung and Hyundai, India's No.2 car producer — LG had good products and smart marketing. But LG went further by challenging Indian work habits. Yasho Verma, LG's vice president for human resources in India, says ego problems" had to "be broken." He says he prefers recruits from second- tier colleges who "have fire in their bellies" to graduates from top management colleges who "come with a lot of attitudinal baggage."
The molding starts with shouting games, and it seems to work. "The first day it was very tough with all this exercise," says Amit Kumar, a production engineering team leader. "I thought I wouldn't be able to complete everything — the only game I can play is chess." He had to run round the factory as a punishment for not synchronizing his shouting exercises with the others, but the next day he was enthusiastic. "Stress brings out the best in people," says Vinay Madaan, a Six Sigma black belt who drills LG staff. "You have to prove yourself, and it stretches you beyond what you think you are capable of."
LG has also shaken things up on the marketing side. It has driven prices down by 18% to 20% over the past two years and has "steadily increased distribution outlets and the breadth of product ranges," says Bhuwan Singh, associate director of ORG-Gfk, an Indo-German market research venture. Anil Arora, head of marketing for LG in India, says the company has used its "brand power" to toughen up relationships with dealers. It has reversed the Indian tradition of giving 30-to 45-day credit on goods, and if dealers fall to pay on time, they lose LG's business. That gives dealers an incentive to promote LG products, and it gives LG enough cash flow to demand discounts from suppliers.
LG's success has bred critics. Rivals claim that tough treatment of suppliers and dealers will not work in the long run. And they argue that LG's price cutting cannot be sustained. Kim does not agree. He is proud of what he calls his "strategic aggressiveness" and, along with his slogan-shouting employees, is showing no signs of slowing down. Last year the company generated $960 million in sales in India, 5% of LG's global total. His target this year: 55% sales growth. That's something LG's Indian workforce can shout about.
Kwang-Ro Kim believes that the employee-motivation training program helps e
A．become financially aggressive.
B．win championship of marketing.
C．achieve success in their careers.
D．alter their way of doing business.

请帮忙给出正确答案和分析，谢谢！

在动物园里，你遇到了吴一凡的爸爸，他长得又高又瘦，你可以怎么评价他又高又瘦呢（）