Manners (礼貌) are much more than just saying“Please” and “Thank you”. They are ways of showing kindness.
My husband,Bob,is a pilot,and one day we were invited to a potluck (百味餐) at his flying squadron(飞行中队). The noisy room was filled with mouthy kids and their chatting moms and dads. Our son,Daniel, was only two years old. We let him play with the other kids because it was a safe environment.
After a while,he came back with a package of peanut butter crackers and proudly held them out to us. A pilot who asked “Do you know whose this little boy is?”followed him.
“He is mine,” I answered, wondering what Daniel might have done.
“Well,” replied the pilot, “I've been passing out crackers to the kids for almost two hours,and your son is one of the youngest guys I gave them to. He's the only one who said 'Thank you'. What he did makes me pleased.”
Daniel smiled and proudly repeated,“Thank you.”
1)、Pilots and their family were invited to the potluck.
A.T
B.F
2)、Daniel felt very excited when he showed his crackers to his parents.
A.T
B.F
3)、For nearly two hours at least, the pilot served at the party when he found Daniel.
A.T
B.F
4)、Only one kid said “Thank you” to the man when he gave the kids crackers.
A.T
B.F
5)、The pilot felt surprised when he heard the boy said “Thank you”.
A.T
B.F
第10题
A、有探讨和争论,出现不理智的情况也是难免的;
B、为了礼貌,千万不要乱插话,更不要随便打断别人的话;
C、放弃自己的立场和观点,不要使嘉宾难堪;
D、在必要时可以用委婉巧妙的方式打断或对错误的观点不露痕迹地予以提示。
第11题
A、服务行业的员工经常用鞠躬向客户致意
B、对上级、长辈或客户应当以15°~30°的鞠躬方显得礼貌、郑重
C、男士下蹲时,双腿可以适度分开,女士双腿则必须靠紧
D、女士步幅要略小,步态应当轻盈、优雅、端庄、富有节奏感