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[单选]
You can send it either by air mail, （）.
A、nor by ordinary
B、or by ordinary
C、or send it by ordinary
D、or ordinary mail
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更多“You can send it either by air mail, （）.……”相关的问题
第2题
阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A、staff members
B、company managers
C、those who accompany them
第3题
When conversing with a coworker, the distance between the two of you send a nonverbalmessage.()
正确
错误
第4题
Do you consider （) more people over？
A、it any good sending
B、that any good sending
C、and good sending
D、any good to send
第5题
Shall I （) you up at the airport tomorrow morning？
A、send
B、pick
C、see
D、look
请帮忙给出正确答案和分析，谢谢！
A、send
B、pick
C、see
D、look
请帮忙给出正确答案和分析，谢谢！
第6题
“Let’s go down once more, push your enter key...” says a volunteer helping senior citizens work a web session on the Internet.
David Lansdale has found a way to spark up the lives of the elderly. He gets them wired to the Internet.
“If you hit your enter key, it will bring up this particular email...”
Pauline Allen is one of those who have started using the Internet, “I thought I was through with life, I was ready for a rocking chair, because I was 86 years old. And I haven’t found the rocking chair, yet. ”
“You found the keyboard ？” asked the reporter. “That’s right, I found the keyboard.”
The average age of Lansdale’s students is around 68. All are in nursing homes or assisted care homes. He used family relationships to introduce them to the World Wide Web.
David Lansdale says, “Here they are in California, the family was back in New York, the opportunity to connect, to cross the time and space, was an incredibly precious opportunity for them.”
“I hear you are so beautiful.” Lillian Sher dictates e -mail to a newborn great-granddaughter. Working with one another, the seniors learn as a group. They learn to master the Internet and to overcome what Lansdale calls the maladies of the institutionalized: loneliness, helplessness, boredom, and cognitive decline.
Mary Harvey says, “Bingo just doesn’t appeal to me. But this does, believe me, this does. ”
Ninety-four year old Ruth Hyman is a star pupil and instructor. She says, “When I send a letter to my grandchildren, and great grandchildren, they hang it up in their offices, just like I used to hang their drawings on my refrigerator. Ha, ha. ”
David Lansdale says, “There’s a collective benefit. There is an element, a tremendous element of therapy. Remember we started as a support group. ”
Dixon Morehouse says, “I just wish I were 15 years old and getting to learn all this.” The seniors call their weekly meetings Monday Night Live. And many say the meetings have given them new life.
Ruth Hyman says, “Three years ago, they told me I wasn’t going to live. But I showed them, and got work, and I’ve worked ever since. ”
1、The suitable title of this news story is ()
A、Lonely Senior Citizens and Their Volunteers
B、Senior Citizens in Nursing Homes
C、Senior Citizens Surf the Web for Health of Mind and Body
D、How Senior Citizens Learn to use Computer
2、What does the phrase “spark up ” mean？
A、light up
B、fire
C、bring
D、encourage
3、By saying “I thought I was through with life, I was ready for a rocking chair, because I was 86 years old And I haven’t found the rocking chair yet.” Pauline Allen means ()
A、she used to think she was too old to do anything、But now she doesn’t think so
B、she is eager to look for a rocking chair to sit on
C、she would rather die in her rocking chair
D、she is too old and finds life is meaningless
4、Why did Mary Harvey’s grandchildren and great grandchildren hang her letter up in their offices？
A、Because there was a picture in her letter
B、Because she used to hang their letters up
C、Because they were proud of her
D、Because they liked to read the letter every day
5、Which of the following is NOT mentioned as the advantage of a web session on the Internet？
A、It can make senior citizens become closer to their family
B、It can contribute to family’s occasional visit to the seniors
C、It serves as a therapy
D、It can bring the senior citizens self-confidence
请帮忙给出正确答案和分析，谢谢！
David Lansdale has found a way to spark up the lives of the elderly. He gets them wired to the Internet.
“If you hit your enter key, it will bring up this particular email...”
Pauline Allen is one of those who have started using the Internet, “I thought I was through with life, I was ready for a rocking chair, because I was 86 years old. And I haven’t found the rocking chair, yet. ”
“You found the keyboard ？” asked the reporter. “That’s right, I found the keyboard.”
The average age of Lansdale’s students is around 68. All are in nursing homes or assisted care homes. He used family relationships to introduce them to the World Wide Web.
David Lansdale says, “Here they are in California, the family was back in New York, the opportunity to connect, to cross the time and space, was an incredibly precious opportunity for them.”
“I hear you are so beautiful.” Lillian Sher dictates e -mail to a newborn great-granddaughter. Working with one another, the seniors learn as a group. They learn to master the Internet and to overcome what Lansdale calls the maladies of the institutionalized: loneliness, helplessness, boredom, and cognitive decline.
Mary Harvey says, “Bingo just doesn’t appeal to me. But this does, believe me, this does. ”
Ninety-four year old Ruth Hyman is a star pupil and instructor. She says, “When I send a letter to my grandchildren, and great grandchildren, they hang it up in their offices, just like I used to hang their drawings on my refrigerator. Ha, ha. ”
David Lansdale says, “There’s a collective benefit. There is an element, a tremendous element of therapy. Remember we started as a support group. ”
Dixon Morehouse says, “I just wish I were 15 years old and getting to learn all this.” The seniors call their weekly meetings Monday Night Live. And many say the meetings have given them new life.
Ruth Hyman says, “Three years ago, they told me I wasn’t going to live. But I showed them, and got work, and I’ve worked ever since. ”
1、The suitable title of this news story is ()
A、Lonely Senior Citizens and Their Volunteers
B、Senior Citizens in Nursing Homes
C、Senior Citizens Surf the Web for Health of Mind and Body
D、How Senior Citizens Learn to use Computer
2、What does the phrase “spark up ” mean？
A、light up
B、fire
C、bring
D、encourage
3、By saying “I thought I was through with life, I was ready for a rocking chair, because I was 86 years old And I haven’t found the rocking chair yet.” Pauline Allen means ()
A、she used to think she was too old to do anything、But now she doesn’t think so
B、she is eager to look for a rocking chair to sit on
C、she would rather die in her rocking chair
D、she is too old and finds life is meaningless
4、Why did Mary Harvey’s grandchildren and great grandchildren hang her letter up in their offices？
A、Because there was a picture in her letter
B、Because she used to hang their letters up
C、Because they were proud of her
D、Because they liked to read the letter every day
5、Which of the following is NOT mentioned as the advantage of a web session on the Internet？
A、It can make senior citizens become closer to their family
B、It can contribute to family’s occasional visit to the seniors
C、It serves as a therapy
D、It can bring the senior citizens self-confidence
请帮忙给出正确答案和分析，谢谢！
第7题
It was two weeks before Christmas, and Mrs. Smith was very busy. She bought a lot of Christmas cards __21__ to her friends and to her husband's friends, and put them on the table in the living-room. Then, when her husband came home from work, she said to him, "Here are the Christmas cards __22__ friends, and here are some stamps, a pen and our book of address. Will you please write the cards __23__ I am cooking the dinner？"
Mr. Smith did not say anything, but walked out of the living-room and went to his study(书房). Mrs. Smith was very angry __24__ him, but did not say anything either.
Then a minute later he came back with a box full of Christmas cards. All of them had addresses and stamps on them.
"These __25__ last year," he said, "I forgot to post them."
21)、
A.with
B.are from
C.while
D.to send
E.for our
22)、
A.with
B.are from
C.while
D.to send
E.for our
23)、
A.with
B.are from
C.while
D.to send
E.for our
24)、
A.with
B.are from
C.while
D.to send
E.for our
25)、
A.with
B.are from
C.while
D.to send
E.for our
Mr. Smith did not say anything, but walked out of the living-room and went to his study(书房). Mrs. Smith was very angry __24__ him, but did not say anything either.
Then a minute later he came back with a box full of Christmas cards. All of them had addresses and stamps on them.
"These __25__ last year," he said, "I forgot to post them."
21)、
A.with
B.are from
C.while
D.to send
E.for our
22)、
A.with
B.are from
C.while
D.to send
E.for our
23)、
A.with
B.are from
C.while
D.to send
E.for our
24)、
A.with
B.are from
C.while
D.to send
E.for our
25)、
A.with
B.are from
C.while
D.to send
E.for our
第10题
－－ Can I have a look at your letter, please？－－ ___________.A.Excuse me, you can'tB.
-- Can I have a look at your letter, please？
-- ___________.
A.Excuse me, you can't
B.I'm afraid you can't
C.I can't agree with you
D.Yes, thank you
-- Can I have a look at your letter, please？
-- ___________.
A.Excuse me, you can't
B.I'm afraid you can't
C.I can't agree with you
D.Yes, thank you
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