请输入或粘贴题目内容
搜题
题目内容
（请给出正确答案）
阅读理解 The angry woman stood by the station. “ The railway owes me £12,”she said to Harry Jenks, the booking clerk (订票员). “My ticket was for May 22nd, and there was no ship from Jersey that night. My daughter and I had to stay in a hotel. It cost me £12.”
Harry was worrieD. He remembered selling the woman a return ticket. “ Come into the office, madam,” he said, “ I’ll just check the Jersey timetable for May 22nd .”
The woman and her little girl followed him inside. She was quite right, as Harry soon discovereD. There was no sailing on May 22nD. How ever had he made such a big mistake？ Wondering what to do, he smiled at the chilD. “You look healthy,” he said to her. “ Did you have a nice holiday in Jersey？”
“ Yes,” she answereD. “ The beach was beautiful. And I can swim too!”
“ That’s fine,” said Harry. “ My little girl can’t swim a bit yet. Of course, she’s only three-----”
“ I’m four,” the child said proudly. “ I’ll soon be four and a half.”
Harry turned to the mother. “ I remember your ticket, madam,” he saiD. “ But you didn’t get one for your daughter, did you？”
“ Er, well-----” The woman looked at the chilD. “ I mean-----she hasn’t started school yet. She’s only four.”
“ A four year old child must have a ticket, madam. A child’s return to Jersey costs----let me see----£13.50.So if the railway pays your hotel bill, you will owe £1.50.The law is the law, but since we have made a mistake-----”
The woman stood up, took the child’s hand and left the office.
9.The angry woman went to the station __________.
A. to buy a ticket for her daughter
B. to ask the railway to pay her hotel bill
C. to have a friendly talk with the booking clerk
D. to buy the Jersey timetable
9.Harry had a talk with the girl in order to _________.
A. please the girl and her mother
B. find out how old the girl was and whether the girl had been to Jersey
C. get some information about Jersey
D. find out how many days they spent in Jersey
9.The hotel bill is __________.
A. more than the cost of a child’s ticket
B. exactly the same as the cost of a child’s ticket
C. less than the cost a child’s ticket
D. more than the cost of a woman’s ticket
9.The child is ___________ years old.
A. two
B. four
C. three
D. five
9.A girl of _________ should buy a ticket according to the law of the railway.
A. three
B. four
C. five
D. six
答案
更多“阅读理解 The angry woman stood by the station. “ The railway owes me £12,”……”相关的问题
第1题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
第2题
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A、staff members
B、company managers
C、those who accompany them
第3题
第三节 短文理解2
阅读下列短文，从[A]、[B]、[C]三个选项中选择一个正确答案。
"I would almost rather see you dead. "Robert S. Cassatt, a leading banker of Philadelphia, shouted when his twenty-year-old eldest daughter announced that she wanted to become an artist.
In the 19th century, playing at drawing or painting on dishes was all right for a young lady, but serious work in art was not. And when the young lady's family ranked among the best of Philadelphia's social families, such an idea could not even be considered.
That was how Mary Cassatt, born in 1844, began her straggle as an artist. She did not tremble before her father's anger. Instead, she opposed him with courage and at last made him change his mind. Mary Cassatt gave up her social position and all thought of a husband and a family, which in those times was unthinkable for a young la- dy. In the end, after long years of hard work and perseverance, she became America's most important woman artist and the internationally recognized leading woman painter of the time.
How did Mr. Cassatt react when his daughter made her announcement？
A．He feared for her life.
B．He was very angry.
C．He nearly killed her.
第4题
Three months later the woman quarreled with her husband and went back to her parents' house. Soon the elephant didn't want to eat and work. It seemed to be ill and heart-broken. One morning after several weeks the animal disappeared from the house. It went to the woman's home. When it saw her, the elephant touched her with his long nose. The young woman was so happy that she went back to her husband's home.
1)、The best title for this story is that The Elephant Helped Them.
A.T
B.F
2)、Only five people were there in the young man's family before he got married.
A.T
B.F
3)、The woman left her new home because she was angry with her husband.
A.T
B.F
4)、After the young woman left her husband's home, the elephant went to find a new home.
A.T
B.F
5)、The young woman went back to her husband's home because the elephant had come to comfort her.
A.T
B.F
第5题
The angry woman sat in the station office.“The railway should pay me $12.”She said to Harry the man who sold the ticket."My ticket was121May 22nd, and there was 122 train from Jersey that night. My daughter and I had to stay in a hotel.It cost me $12."
Harry was worried. He remembered123the woman a return ticket. After he checked the Jersey timetable for May 22nd, he knew she was right.However had he made 124mistake?125 what to do, he
smiled at the child. “Did you have a nice holiday in Jersey?”he said to her."yes"she answered shyly.“The seashore was 126andIcanswim 127!”
"That’s fine”said Harry. "My little girl can’t swim a bit yet. Of course, she’s only three... Harry turned to the mother. “ remember your ticket, madam”he said,"But you didn’t get one for your daughter, 128 you?"
"Well,"the woman looked at the child. "I mean she hasn’t started school yet. She is only four."
"A four-year-old child 129have a ticketmadam.A child’s return ticket to Jersey costs $13.5. so if the railway pays your hotel bill, you will owe $1.50.The law is the law, but since the mistake was130 Saying nothing, the woman stood up took the child’s hand and left the office.
第6题
Reading Comprehension 阅读理解
从下列每篇短文的问题后所给的四个选择项中选出一个最佳答案。
Let's look at another example of how people's communication patterns differ: the way people converse. Some foreigners have observed that when Americans carry on a conversation, it seems as if they are having a Ping-Pong game. One person has the ball and then hits it to the other side of the table. The other player hits the ball back and the game continues. If one person doesn't return the ball, then the conversation stops. Each part of the conversation follows this pattern: the greeting and the opening, the discussion of a topic, and the closing and farewell. If either person talks too much, the other may become impatient and feel that he is dominating the conversation. Similarly, if one person doesn't say enough or ask enough questions to keep the conversation going, the conversation stops.
Many North Americans, are impatient with culturally different conversation styles simply because the styles are unfamiliar. For example, to many North Americans it seems that some Latin Americans dominate conversations, or hold the ball too long. Speaking of her co-workers from several Latin American countries, one North American woman said, “I just find it difficult to cut in. They seem to take such a long time to express themselves. They give you a lot of unnecessary details.” When she talked with them, she became tense, because she found it so hard to participate. Yet she also noted that when they talked to each other, nobody seemed uncomfortable or left out.
The North American woman didn't know how to interrupt the Latin American conversations because North American ways of listening and breaking in are very different. She had been taught to listen politely until the other person finished talking. (Once again, there are gender (性别) differences; it has been observed that men tend to interrupt women more than women interrupt men. )When the North American woman did what was “natural” or “normal” for her (i. e. , listen politely without interrupting), she was not comfortable in the conversation with the Latin Americans. The result was that she became more passive in her conversations with her co-workers. The differences between the unspoken rules of conversation of each cultural group interfered with their on-the-job relationship.
26、When North Americans converse together, each one of the group is supposed to_______________.
A.participate in the talk
B.play Ping-Pong games
C.interrupt the speaker
D.dominate the conversation
27、When North Americans converse with the Latin Americans, the North Americans would feel_______________.
A.involved
B.left out
C.comfortable
D.relaxed
28、To the North Americans, the Latin Americans are_______________.
A.polite
B.communicative
C.dominant
D.familiar
29、We can infer from this passage that_______________.
A.people from different cultures cannot communicate with each other
B.different conversational styles may affect people's relationships
C.men are more talkative than women
D.North Americans' conversational habits are better than those of Latin Americans'
30、The best title for this passage is_______________.
A.Different Conversation Styles
B.Different Conversation Topics
C.Different Conversation Processes
D.Different Conversation Effects
请帮忙给出正确答案和分析，谢谢！
第7题
1.The Golden Rules of Negotiating
The art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow: Always Start the Negotiations.
You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.
2.Always Negotiate in Writing.
The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.
3.Always Stay Cool.
The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close.
1.If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it.()
2.So, never let both parties control the negotiations.()
3.Negotiating first and then having to create a document doesn’t need necessary time to a transaction.()
4.Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation.()
5.When the rest of the room gets out of control, stay cool and use logic to negotiate and close.()
第8题
阅读理解
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:
Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What should you do when you are given a bad performance review？{A; B; C}
A. Argue with your boss.
B. Make immediate remarks.
C. Stay calm and listen carefully.
2. What should you do after you are given a bad performance review？{A; B; C}
A. Quit your job immediately.
B. Insist on making comments.
C. Learn from the review.
3. What should you do if you do not agree with the bad performance review？{A; B; C}
A. Tell the boss directly that you do not agree with the review.
B. Make a written statement on your own behalf if it is allowed.
C. Do not express your different understanding in a written statement.
4. How do you improve a bad performance review？{A; B; C}
A. Understand the established performance standards.
B. Learn more about what the employee wants or expects.
C. Learn what the person who gives the review may think.
5. Why should we understand the cause of a bad performance review？{A; B; C}
A. Because it helps the employee to get promoted immediately.
B. Because it encourages and motivates the worker to do better.
C. Because it prevents the employee from professional growth.
大学生认证
